Locked out or can’t log in? Follow these steps to reset your password or recover your account—and learn what to do if multiple failed attempts temporarily lock access.
1. Visit the Login Page #
- Go to secondwindsocial.com/login (or click Log In in the site header).
- Click the Lost your password? link beneath the form.
2. Request a Password Reset #
- On the Reset Password screen, enter the email address or username you registered with.
- Click Reset Password.
- You’ll see a confirmation: “Check your inbox for a reset link.”
3. Check Your Email & Set a New Password #
- Look for an email from
[email protected]titled “Password Reset for Second Wind Social.” - Click the link in that message to open the Set New Password page.
- Enter a strong new password (at least 8 characters, mix of letters and numbers) and click Save Password.
- You’ll be logged in automatically with your updated credentials.
4. Watch for Lockouts After Failed Attempts #
To protect your account from automated attacks, our system tracks every failed login—whether it’s a wrong password or a username/email not in our records. After several unsuccessful tries, access is locked for 4 hours.
- Why? Brute‑force protection ensures your account isn’t hijacked by guessing attacks.
- What counts? Entering an incorrect password, or a username/email that doesn’t exist, both count as failed attempts.
5. Quick Resolution if You’re Locked Out #
- Contact Support: Email [email protected] with your username. Our team can review and restore your access promptly.
- Wait It Out: Alternatively, the lockout automatically lifts after 4 hours—then you can log in with the correct credentials.
6. Tips for Smooth Login & Strong Passwords #
- Double‑check your typing: Small typos in email or username count as failed attempts.
- Use a memorable phrase: A short sentence you’ll recall easily can strengthen your security.
- Mix character types: Incorporate uppercase, lowercase, numbers, and symbols.
- Avoid password reuse: Keep your SWS password unique to prevent cross‑site risks.
Still need help?
Visit Troubleshooting & FAQs → Troubleshooting Login Issues or email [email protected]. We’re here to get you back in—and reconnected with your community—quickly and securely.
