Common Issues & Quick Fixes

Fast answers for login glitches, missing buttons, or invitation hiccups

1. Login Glitches #

Issue: “Invalid username or password” #

• Quick Fix: Double‑check for typos and correct case (caps matter!).

Issue: Account temporarily locked after too many tries #

• Quick Fix: Wait 4 hours for the lockout to lift, then log in with the right credentials.
• Or: Email [email protected] with your username for faster access.

Issue: Didn’t receive password reset email #

• Quick Fix:
  1. Check your Spam or Promotions folder.
  2. Confirm you entered the exact email or username on the reset form.
  3. Try again—or reach out to support if it still doesn’t arrive.

2. Missing Buttons or Features #

Issue: Key buttons (e.g., Save Changes, Buy Zuri) don’t appear #

• Quick Fix:
  1. Refresh the page (hit ⌘ R / Ctrl R).
  2. Clear your browser cache or switch to a private/incognito window.
  3. Disable ad‑blockers or privacy extensions that might hide page elements.

Issue: Sections won’t expand or collapse #

• Quick Fix:
  • Ensure you’re on the latest version of Chrome, Firefox, or Safari—older browsers may not support our menus.
  • Try on a different device (phone vs. desktop) to isolate the issue.

3. Invitation or Notification Errors #

Issue: Friend invitation didn’t send #

• Quick Fix:
  1. Verify the email you entered is correct.
  2. Ask your friend to check Spam or Promotions.
  3. Resend from their Profile → Send Invitation screen.

Issue: Event or group invite link returns “Page Not Found” #

• Quick Fix:
  1. Make sure you’re logged in when clicking the link.
  2. If the link is expired, ask the host to resend a fresh invite.

Still Having Trouble? #

If none of these quick fixes do the trick, we’re here to help. Visit Help & FAQs → Troubleshooting & FAQs or email [email protected]. We’ll get you back to connecting in no time!